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Privacy Policy

Last Updated: 5/15/2025

1. Introduction

ReFlow ("we", "our", or "us") is committed to protecting the privacy of real estate professionals who use our AI-powered Transaction Management Platform. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This may include:

  • Account Information: Your name, email address, phone number, brokerage affiliation, and professional credentials
  • Real Estate Transaction Data: Property details, transaction timelines, client information, and transaction documents
  • Communication Data: Messages, comments, and feedback you provide within our platform
  • Payment Information: If you subscribe to a paid plan, we collect billing details and payment method information

2.1 Information Collected Automatically

When you access or use our services, we may automatically collect information about you, including:

  • Log Information: We collect log information about your use of our services, including the type of browser you use, access times, pages viewed, and your IP address.
  • Device Information: We collect information about the device you use to access our services, including the hardware model, operating system, and unique device identifiers.
  • Usage Information: We collect information about your usage patterns, such as how you interact with our AI features, which transaction management tools you use most frequently, and your workflow patterns.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI-powered Transaction Management Platform
  • Process and manage real estate transactions
  • Train and improve our AI models to better assist with transaction management tasks
  • Send you transaction alerts, deadline reminders, and important updates
  • Respond to your comments, questions, and requests
  • Develop new features tailored to real estate professionals' needs
  • Monitor and analyze trends and usage to improve user experience
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities

4. Sharing of Information

We understand the sensitive nature of real estate transaction data. We may share your information only in the following circumstances:

  • With transaction participants that you explicitly authorize to access specific information
  • With vendors, consultants, and service providers who need access to such information to perform services on our behalf (such as hosting, data analysis, and customer service)
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of ReFlow or others
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
  • With your consent or at your direction

5. AI and Machine Learning

Our platform uses artificial intelligence and machine learning technologies to provide automated transaction management features. To improve these features, we may use anonymized and aggregated data from transactions to train our AI models. This process is designed to protect individual privacy while improving the functionality of our service for all users.

6. Data Security

We take reasonable measures to help protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We implement industry-standard security practices and procedures to safeguard the sensitive real estate transaction data you entrust to us.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. For real estate transactions, we follow industry-standard retention practices and applicable regulations.

8. Your Choices

You may update, correct, or delete your account information at any time by logging into your account settings. You can also control what transaction data is shared with clients and other transaction participants through our permission settings. If you wish to delete your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes.

9. Changes to this Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification).

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@getreflow.io.